Warranty & Claims
Manufacturer Warranty Coverage
Products sold by Tank Supply Direct are covered, when applicable, by the warranty provided by the product’s manufacturer. Coverage periods, eligibility requirements, exclusions and available remedies vary by manufacturer and product.
The summaries below are provided for reference. The complete manufacturer warranty applicable to your specific product and purchase controls the claim. A listed warranty period does not mean every component or cause of damage is covered.
Tank Supply Direct’s Role
Tank Supply Direct assists customers in documenting and submitting warranty concerns to the applicable manufacturer.
We act as a liaison during the claim process. Warranty approval, denial, repair, replacement and other remedies are determined under the manufacturer’s warranty terms. Submitting a claim does not guarantee approval, a refund or a replacement.
How to Start a Warranty Claim
Email info@tanksupplydirect.com with:
- Your Tank Supply Direct order number.
- Your name and contact information.
- The manufacturer and product or part number.
- The product’s serial number, if available.
- A detailed description of the issue and when it was discovered.
- Clear photographs of the entire product and affected area.
- Photographs of product labels and installation, when applicable.
Depending on the issue, additional information may be required, including video, proof of purchase, installation date, application details, chemical or fluid compatibility, and photographs of fittings, mounting points, straps, plumbing or surrounding equipment.
Retain the product and supporting documentation until the manufacturer’s review is complete. Retain packaging when relevant to the claim.
Registration & Product Requirements
Some manufacturers require registration, a returned warranty card, initial inspection or testing within a specified period.
Customers should review the documentation provided with their product promptly after purchase. Submitting a claim to Tank Supply Direct does not replace a manufacturer’s registration requirement.
Proper installation, support, handling, maintenance and use remain subject to the applicable manufacturer’s instructions.
Manufacturer Warranty Summaries
ATTA — Aluminum Tank & Tank Accessories
ATTA auxiliary diesel fuel tanks and qualifying fuel-system components carry a 7-year/unlimited-mile limited warranty against defects in materials and workmanship.
Separate coverage applies to certain products and components:
- Inline fuel pump and sending-unit resistor: 1 year.
- Generator tanks and other manufactured products: 1 year.
- Aluminum contour headache racks: 7 years/unlimited miles.
- 6-inch oval LED lights: 1 year.
- 18-inch LED spotlights and 52-inch LED light bars: 6 months.
- Powdercoat, spray-on bedliner and vehicle-paint finishes: 1 year against defects.
ATTA must receive the completed warranty card within 30 days of purchase by the original purchaser. Coverage is limited to the vehicle listed on the warranty card and is valid only in the United States and Canada.
Claims may require the model and serial number, proof of purchase, VIN and installation date. Prior authorization is required for covered work. Returned components require an ATTA Return Goods Authorization number, and defective components must be returned within 30 days of the warranty claim under ATTA’s instructions.
Shipping charges to ATTA must be prepaid. Repair or replacement is at ATTA’s discretion following claim validation. Additional exclusions and conditions apply.
Custom Roto-Molding
Custom Roto-Molding tanks carry a 5-year warranty from the original purchase date against defects in materials and workmanship for the original end user.
Coverage requires correct installation and use. Customers are responsible for initial cleaning, leak testing and confirming suitability for the intended application, including chemical compatibility.
External plumbing must be independently supported, and flexible connections must be used between the tank and rigid plumbing. Vertical flat-bottom tanks must be installed on a stationary, flat, level and solid surface.
The manufacturer’s remedy is repair or, at its option, replacement of an eligible defective product. Written notice must be provided within the warranty period, and transportation to the manufacturer must be prepaid when return is required.
Misuse, transit damage, unauthorized modifications and other stated exclusions are not covered.
ENPAC
ENPAC warrants its products against defects in materials and workmanship upon delivery, provided the claim is made within 1 year of shipment by ENPAC.
ENPAC determines whether a product is defective. Its warranty obligation is limited to repair or replacement of an eligible product.
The warranty excludes liability for indirect, incidental, consequential or special damages described in ENPAC’s terms.
Fol-Da-Tank
Fol-Da-Tank provides a limited lifetime warranty against defects in workmanship and materials on products manufactured by Fol-Da-Tank.
To initiate a claim through Tank Supply Direct, provide photographs and a description of the issue so we can submit the concern to the manufacturer.
Coverage and resolution remain subject to Fol-Da-Tank’s applicable warranty terms.
Husky Portable
Husky Portable’s warranty on welds and welded seams is:
- Firefighting products: Lifetime.
- Environmental products: 3 years from delivery.
These periods apply to welds and welded seams and should not be interpreted as blanket coverage for every product component.
Husky Portable repairs or replaces eligible defects at its discretion. Ground shipping is covered within the continental United States under the applicable warranty terms. Damage caused by user negligence or abuse is excluded.
PolyJohn
PolyJohn holding tanks carry a 1-year warranty from the purchase date against defects in materials and manufacturing.
This summary applies specifically to holding tanks. Coverage for other PolyJohn products must be determined from the warranty applicable to that product.
Exclusions include normal wear and tear, misuse, improper handling or storage, and acts of God.
The holding-tank documentation also requires concealed damage to be reported within 5 business days of delivery. Report concealed damage as soon as it is discovered. This requirement does not extend any shorter applicable carrier deadline.
Transportation damage follows the freight-claim process described below.
Rhino Tuff Tanks
Rhino Tuff Tanks provides a limited lifetime warranty on its listed tanks, caged systems, DEF tanks, gravity-feed products and spill-containment products. Other components have separate coverage periods ranging from 1 to 7 years, depending on the component.
Eligible manufacturing defects may be repaired or replaced at Rhino Tuff Tanks’ discretion.
Claims require proof of purchase and photographs. A Return Merchandise Authorization is required before returning a product.
Exclusions include misuse, modification, neglect and unauthorized parts. Fluid loss and cleanup costs are not covered.
Rockwell Water
Rockwell Water tanks carry a 3-year warranty from the purchase date.
The tank must be inspected, filled and registered within 30 days of purchase to activate the warranty.
Claims require photographic or video evidence. Tanks that cannot be verified through the submitted evidence may need to be returned at the customer’s expense for review.
For approved claims, Rockwell Water’s warranty provides for reimbursement of return shipping and replacement or refund, subject to its determination and applicable terms.
Texas Metal Tanks
Texas Metal Tanks provides the following warranty periods:
- Galvanized steel tanks: 1 year.
- Stainless steel tanks: 5 years.
Coverage, exclusions and claim resolution are subject to the complete warranty applicable to the purchased tank.
Texas Precast
Texas Precast provides a 1-year limited warranty, subject to its review and approval.
Contact Tank Supply Direct with the product information and details of the concern so we can assist with the claim.
Transfer Flow
Transfer Flow provides a 6-year warranty on fuel tank systems.
Eligibility, covered components, exclusions and remedies are subject to Transfer Flow’s complete warranty terms for the specific system.
Trionic
Trionic provides a 1-year warranty from the purchase date against manufacturing defects in materials and workmanship.
Eligible products may be repaired or replaced at no cost under the manufacturer’s terms when returned with transportation prepaid.
Coverage is void for products that have been altered, abused, neglected, improperly installed or damaged in transit.
Western Global
Western Global lists the following warranty periods:
- Steel tanks: 8 years.
- Other products: 1 year.
The complete Western Global warranty policy determines eligibility, exclusions and available remedies. Claims require purchase information and photographs and may require submission through the manufacturer’s claim process.
Water Storage Tanks, Inc. — CorGal
Structural materials manufactured by Water Storage Tanks, Inc. for CorGal tanks carry a 30-year warranty from the date of shipment against defects in materials and workmanship.
Tank liners have separate warranties ranging from 10 to 20 years, depending on the liner.
Timber staves supplied for wrapped galvanized steel tanks are excluded from the structural warranty.
Other Manufacturers & Products
If your manufacturer or product is not listed above, contact info@tanksupplydirect.com with the manufacturer, product number and order number.
The absence of a manufacturer from this summary does not indicate that the product has no warranty. We will assist in identifying the applicable warranty information.
Manufacturer Review & Possible Resolutions
The manufacturer may request additional information, inspect the product or require other reasonable verification steps before deciding a claim.
An approved claim may result in repair, replacement of a product or component, credit, reimbursement or another remedy permitted by the manufacturer’s warranty.
The available remedy and timing depend on the manufacturer, product and claim circumstances. Tank Supply Direct will communicate updates as they are received.
Warranty Freight & Related Costs
Responsibility for inspection freight, return freight, replacement freight, labor, removal, reinstallation and other costs varies by manufacturer and claim.
Some manufacturers require customers to prepay transportation costs. Reimbursement, if available, depends on the applicable warranty and claim determination.
Do not ship a product back or arrange repairs expecting reimbursement without the required authorization and instructions.
Freight Damage & Missing Items
Damage caused during transportation is handled through the freight-damage process in our Shipping, Delivery, Returns & Cancellations policy and is separate from a manufacturing-defect warranty claim.
Visible freight damage: Inspect freight shipments before signing the delivery receipt. Clearly document visible damage on the carrier’s delivery receipt or Bill of Lading before signing, take photographs and retain relevant packaging. If the product is punctured, severely damaged or otherwise unusable, document the condition and refuse the shipment.
Concealed damage: Report damage that could not reasonably be identified during delivery inspection to info@tanksupplydirect.com as soon as it is discovered. Include the order number and photographs of the product and packaging, and retain all packaging materials. Applicable carrier claim rules, documentation requirements and product-specific reporting deadlines apply. For PolyJohn holding tanks, concealed damage must be reported within 5 business days of delivery. This does not extend any shorter applicable carrier deadline.
Missing items or parts: Report missing items, lids, fittings, hardware, pumps, accessories or other components to info@tanksupplydirect.com within 3 business days of delivery. Inspect all cartons, packaging and included components promptly, even if installation will take place later.
Returns & Exchanges
A request to return or exchange an otherwise acceptable product is governed by our Shipping, Delivery, Returns & Cancellations policy.
A warranty claim does not automatically create return eligibility or waive return authorization requirements.
Conditions That May Be Excluded
Depending on the manufacturer and product, warranty coverage may exclude:
- Misuse, abuse or neglect.
- Improper installation or inadequate support.
- Unauthorized alterations, modifications or repairs.
- Incompatible chemicals, fuels or service conditions.
- Impact, accident or transportation damage.
- Improper handling or storage.
- Failure to follow manufacturer instructions.
- Normal wear and tear.
- Consequential losses or related expenses.
The applicable manufacturer’s warranty determines the exclusions and final claim eligibility.
Claim Communication & Contact
To maintain accurate records, warranty-claim communication may be conducted primarily by email.
For assistance, contact:
Tank Supply Direct
Email: info@tanksupplydirect.com
Phone: 833-465-8265
Include your order number in correspondence so we can locate your purchase and assist with the manufacturer’s review.